SOLUTIONS

Digital Transformation

Connecting the Systems, Data, and People

that Power Your Mission

Digital transformation has evolved beyond taking paper out of processes. The focus has shifted towards holistic modernization of customer touchpoints, operating models, and end-to-end processes to improve customer experience and operating efficiency. Digital transformation delivers speed, scalability, security, and the ability to pivot instantly to meet any challenge or opportunity. Technologies like mobile apps, machine learning (ML), robotic process automation, artificial intelligence (AI), ChatBots, and multi-channel self-service are revolutionizing what it means to deliver a truly digital experience.

How SMX® accelerates your transformation journey

Stable, secure, high-performing Infrastructure for complex enterprises and highly regulated industries

Automated self-service customer touchpoints and real-time behavior analysis

AI/ML powered process automation

Big Data-driven insights and innovation

Scalable, optimized cloud platforms

Services that maximize mission outcomes

SMX ElevateSM meets you wherever you are on your transformation journey
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Services that maximize mission outcomes

SMX Digital Transformation Solutions

  1. Enable data-driven decision-making that enhances the customer experience through Innovative digital tools like customer journey mapping and streaming analytics.
  2. Gather customer feedback and sentiment through various channels, including surveys, social media, and online reviews, providing valuable insights into preferences and behavior.
  3. Streamline touchpoints with digital technologies like self-service portals, mobile apps, chatbots, IVR, email auto-response, and social media management tools.
  4. Creating seamless and efficient digital experiences that reduce manual effort and enhance customer satisfaction.
  1. Leverage advanced algorithms and cognitive capabilities with AI/ML-powered tools that revolutionize self-service and automate complex processes.
  2. Enable customers to find answers, access information, and perform tasks independently without human intervention.
  3. AI-Powered chatbots and virtual assistants that understand and respond to customer inquiries, providing real-time assistance and personalized recommendations using natural language processing (NLP) and machine learning.
  4. Automation of complex processes through analysis of vast amounts of data, identifying patterns, and making intelligent decisions. Automate tasks like data entry, document processing, and workflow management, streamlining operations and reducing manual effort.
  5. Enhanced accuracy and efficiency, thanks to AI/ML processes that continuously learn and improve over time.
  6. Empower organizations to provide seamless experiences, increase operational efficiency, and improve customer satisfaction by delivering self-service options and automating complex processes.
  1. Gain valuable insights into customer behavior by analyzing large volumes of logging data produced by cloud platforms.
  2. Leverage data to prioritize technology investments and drive rapid innovation based on a more immediate and deeper understanding of customer preferences and demands.
  3. Explore technology-driven solutions for increased efficiency and agility by Identifying inefficiencies, bottlenecks, and pain points within existing processes or systems.
  4. Harness the power of data to make informed decisions, identify untapped opportunities, and drive rapid technology innovation to stay competitive and meet evolving market demands.
  1. Facilitate faster, more flexible, and more agile future transformations with scalable cloud platforms.
  2. Leverage cloud infrastructure and services to rapidly scale resources up or down based on demand, allowing for flexibility and cost optimization.
  3. Quickly respond to changing market conditions, seize opportunities, and adapt to evolving organizational needs.
  4. Test new ideas and technologies without significant upfront investments, using cloud platforms’ foundation for innovation and experimentation.
  5. Foster collaboration and streamline development processes, promoting agility and accelerating time-to-market for new products and services.
  6. Easily integrate and leverage a wide range of cloud-native technologies, such as AI, IoT, and Big Data analytics, driving transformative and agile digital initiatives.

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Wherever you are on your transformation journey, SMX can help you get there faster and more effectively.

Contact us to learn more.